Refund policy

Return Policy

Here’s the deal: every Kinney Block product is made-to-order just for you, which means we don’t do returns or exchanges. Why? Because we don’t believe in cookie-cutter solutions—or warehouses full of overstock. So, before you hit “buy,” make sure you’ve double-checked all the details.

That said, we stand behind our work (and our concrete). If something’s not right when your order arrives, we’ve got you covered.

Our Warranty:
Kinney Block guarantees that your order will materially match its specs when we hand it over to the carrier. If for some reason it doesn’t, here’s what we’ll do:

• You have five (5) days from the delivery date to let us know in writing about any issues.
• We’ll either repair, replace, or issue a credit for the defective product.

Shipping Costs Under Warranty:

• If you need to send something back under warranty, you cover the cost to ship it to us.
• If we need to send something back to you after repair or replacement, we’ll cover that freight.

Oh, and one more thing: if your order’s missing any items, let us know within five (5) days of delivery, and we’ll sort it out.

This policy keeps things simple, sustainable, and fair. If you have questions, don’t hesitate to reach out to hello@kinneyblock.com—we’re here to help!