After the tiles are sealed, they will still slightly change in color as they absorb the environment around them due to the nature of the material. They patina and age beautifully over time, but if you are looking for color consistency for the life of the product, our natural tiles will not be a fit for your project.

kinney blocks tiles are made by hand, one by one, so there will always be variation in product color, thickness and overall dimensions from piece to piece. Slight variation and imperfections are what make this product so unique and timeless.

 Our tiles are custom made to order, so the lead time is 8-12 weeks.

It is recommended to calculate coverage with minimal grout lines. Small grout joints are always recommended to allow for movement in the tiles during and post installation. Tiles without grout joints can chip, crack or buckle during or after installation.

We recommend ordered 15% overage per industry standard.

Environment and temperature can change the look of the tiles and result in them having a patina over time. If you prefer the look of the tiles upon delivery we recommend to seal and install them quickly and not put them in long term storage.

Yes, but we do recommend thoroughly sealing the product if it will be used in an outdoor environment that freezes. 

kinney block tiles are delivered unsealed. We deliver products unsealed as the type of sealing is often determined by the installation location and type. We recommend tiles be sealed prior to installation to prevent staining due to the natural porous material they are made of. 

This is a personal choice depending on usage and the end look you desire. Sealing the tiles prevents staining or color changing to the tiles during installation with exposure to grout and bonding agents. We do recommend that you seal the tiles before installation if you want to prevent any color change or staining during the installation process. Sealing also prevents staining in the long term and water damage. Sealing helps the tile look better longer and prevents dust build up on the porous surface.

Small and light orders such as prototypes, sample boxes, and color chips ship via FedEx or UPS. Full tile orders ship via freight because of their weight and size. A signature is required on every delivery. For international orders, if the rates shown at checkout seem high, you can contact us for a custom quote.

Made-to-order tile has an 8–10 week production time for orders up to 250 square feet, with larger orders taking longer. In-stock prototypes, color chips, and sample boxes ship within 24 hours on business days.

For prototypes, color chips, and sample boxes, please email us photos of the damaged item, the inside of the box, and the outside of the box. Once the photos are received and the item is confirmed to be in stock, we will send a replacement.For made-to-order tile, damage claims are handled case by case. Please contact us with photos of the tile and packaging as soon as possible.

All sales are final. We do not accept returns or exchanges for made-to-order tile or for prototypes, sample boxes, or color chips.

Made-to-order tile cannot be canceled once the order is placed. Prototype and sample orders ship within 24 hours and cannot be canceled once processed.

Yes, we ship worldwide. If the shipping fee shown at checkout seems high, feel free to contact us for a custom quote.